{"id":12,"date":"2025-02-27T10:05:40","date_gmt":"2025-02-27T09:05:40","guid":{"rendered":"https:\/\/saluxe.eu\/?page_id=12"},"modified":"2026-03-18T10:16:00","modified_gmt":"2026-03-18T09:16:00","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/saluxe.eu\/de\/returns-refunds\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"\n<div class=\"wp-block-group narrow-page is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-wd-paragraph wd-3b7a6d72\">Your satisfaction is our priority, and we strive to handle returns promptly and transparently. Please review the following policy before initiating a return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Window &amp; EU Right of Withdrawal<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-79cfeb61\">\n<li class=\"wp-block-wd-list-item wd-94ffe5e7\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>14-Day Return Period<\/strong>: You have 14 days from the delivery date to request a return.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-4ef7b061\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>For EU Customers<\/strong>: Under EU consumer protection laws, customers in the European Union have the right to withdraw from their purchase within 14 days, without needing to provide a reason.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-0cbf110d\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Exceptions<\/strong>: Custom or made-to-order pieces may not be eligible for return.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility Criteria<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-e96e749b\">\n<li class=\"wp-block-wd-list-item wd-5d44d30c\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Original Condition<\/strong>: Items must be returned unused, undamaged, and in their original packaging.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-64dde631\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Proof of Purchase<\/strong>: A receipt, order number, or other documentation confirming your purchase is required.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Return Authorization<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-28ab19c9\">\n<li class=\"wp-block-wd-list-item wd-31dc91d2\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Request a Return<\/strong>: Before sending any items back, you must obtain a Return Authorization by emailing us at <a href=\"mailto:info@saluxe.eu\">info@saluxe.eu<\/a>.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-ed5ab804\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Unauthorized Returns<\/strong>: Packages returned without prior authorization will not be accepted.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-58f4301a\">\n<li class=\"wp-block-wd-list-item wd-85c02d82\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Customer Responsibility<\/strong>: Unless the return is due to a confirmed defect, damage, or shipping error, the customer is responsible for all return shipping costs.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-1040e3bb\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Return Address<\/strong>: Saluxe, Andrejka S\u00f6ke s.p., Kidri\u010deva ulica 35, 9220 Lendava, Slovenia (EU)<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-e5d33947\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>International Returns<\/strong>: If returning from outside the EU, any customs fees or import taxes related to the return are the buyer\u2019s responsibility.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Inspections &amp; Exclusions<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-a79f4fd9\">\n<li class=\"wp-block-wd-list-item wd-d7676b13\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Inspection Upon Receipt<\/strong>: Once we receive and inspect your returned item, we&#8217;ll notify you by email whether your refund has been approved.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-ad8c9e2c\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Handling &amp; Value Deduction<\/strong>: If a returned item shows signs of use or handling beyond what is necessary to assess it, we reserve the right to deduct an appropriate amount from the refund. Any deduction will be assessed in accordance with applicable EU consumer protection laws.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-f7336d76\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Custom Orders<\/strong>: Items manufactured or customized to your personal requirements may not be eligible for return.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Process<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-a76a7fef\">\n<li class=\"wp-block-wd-list-item wd-cdb01895\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Payment Method<\/strong>: Approved refunds will be issued to the original payment method used at checkout.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-703bdcd9\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Processing Time<\/strong>: Please allow up to 10 business days for your refund to appear in your account, depending on your bank or credit card provider.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-c18cc78b\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Delayed Refunds<\/strong>: If you have not received your refund after 15 business days, please contact us at <a href=\"mailto:info@saluxe.eu\">info@saluxe.eu<\/a>.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Damages &amp; Defects<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-1218a767\">\n<li class=\"wp-block-wd-list-item wd-5add1669\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Inspection on Delivery<\/strong>: Please carefully inspect your order upon arrival. If you notice any damage or receive the wrong item, contact us immediately at <a>info@saluxe.eu<\/a> with photos\/videos so we can resolve the issue.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-8fe199ba\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Return Shipping Coverage<\/strong>: If your order was damaged in transit or sent incorrectly, we will cover return shipping costs or provide a replacement.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Questions or Concerns<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-00e2f5c8\">If you have any doubts or questions about returns, refunds, or exchanges, our team is here to help.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-367af3ef\"><strong>Email<\/strong>: <a href=\"mailto:info@saluxe.eu\">info@saluxe.eu<\/a><br><strong>Website Contact Form<\/strong>: <a href=\"\/contact-us\">saluxe.eu\/contact-us<\/a><br><strong>Phone<\/strong>: <a href=\"tel:+38641899746\">+386 41 899 746<\/a> (Mon\u2013Fri, 9:00\u201318:00 Slovenian Time)<\/p>\n\n\n\n<p><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Return Window &amp; EU Right of Withdrawal Eligibility Criteria Return Authorization Return Shipping Inspections &amp; Exclusions Refund Process Damages &amp;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":10,"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":14004555,"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/pages\/12\/revisions\/14004555"}],"wp:attachment":[{"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}