{"id":501799,"date":"2025-03-07T15:56:17","date_gmt":"2025-03-07T14:56:17","guid":{"rendered":"https:\/\/saluxe.eu\/?page_id=501799"},"modified":"2026-03-18T12:08:48","modified_gmt":"2026-03-18T11:08:48","slug":"faqs","status":"publish","type":"page","link":"https:\/\/saluxe.eu\/de\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<div class=\"wp-block-wd-row wd-a127c8b2\">\n<div class=\"wp-block-wd-column wd-25e3af66\">\n<h2 class=\"wp-block-heading\">Quality &amp; Craftsmanship<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-default wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-8b8dee8d\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-501d2dac\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>How do I know the quality of the amethyst I&#8217;m buying?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-2214e6d9\">We hand-select every single piece, but not just for the sake of it. We are looking for character. We prioritize deep, rich violet colors and interesting natural shapes that feel balanced. If a stone doesn\u2019t look stunning from across the room, it simply doesn\u2019t make it into our collection.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-a67e6324\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>Do you provide certificates of authenticity?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-b3ab5959\">All geodes and cathedrals come with a Certificate of Authenticity, detailing the piece&#8217;s origin, dimensions, and weight. Smaller pieces do not include a certificate.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-76884549\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>Are your amethyst pieces natural or treated in any way?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-33111635\">The crystal face is 100% natural and untreated\u2014exactly as nature formed it. The only intervention is structural: to ensure safe display, the pieces we select come with professionally finished backs and bases. These are cut and reinforced with mineral cement for stability. You may see minor tool marks on the reverse side, but the natural crystal front remains pristine.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-9c4098ac\">\n<h2 class=\"wp-block-heading\">Pricing &amp; Payments<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-default wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-54a5930d\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-628b7874\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>What price range can I expect for Saluxe&#8217;s curated amethyst pieces?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-aecd40a1\">We curate for every home. You can find a beautiful start to your collection with pieces beginning around \u20ac50. For those seeking rare size and geological drama, our signature large-format geodes go up to \u20ac10,000+.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-a66bd06d\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>Do you offer financing or installment payments?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-cae98db0\">Yes, we offer flexible installment options through Klarna and PayPal Pay in 3, allowing you to purchase your favorite Saluxe piece in convenient, interest-free installments directly at checkout.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-eec32a81\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>Do you have any discounts or promotions?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-e7e6d140\">We believe in fair, honest pricing for the quality of stone you receive, so we don&#8217;t play the typical markup-and-discount game. However, we love to treat our community. Join our newsletter to receive occasional welcome gifts, seasonal incentives, and first access to our rarest arrivals.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-9d61e5c3\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>What payment methods do you accept?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-a69ed771\">We accept secure payments through WooPayments (powered by Stripe), including:<\/p>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-314f9ca8\">\n<li class=\"wp-block-wd-list-item wd-e1941d19\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">All major credit and debit cards<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-d6d4bec0\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Apple Pay<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-fc168008\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Google Pay<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-bb1cb4d8\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">SEPA Direct Debit<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-eebb6300\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Giropay (Germany)<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-b6f5860a\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">iDEAL (Netherlands)<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-be214a66\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Bancontact (Belgium)<\/span><\/li>\n<\/ul>\n\n\n\n<p>Your payments are safely processed through our trusted payment provider, ensuring every transaction is secure, encrypted, and confidential.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-e07be784\">\n<div class=\"wp-block-wd-column wd-be484dbb\">\n<h2 class=\"wp-block-heading\">Shipping, Returns, and Exchanges<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-default wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-fadc49f9\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-3ae63371\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>What is your policy on shipping, returns, and exchanges?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-6d07802b\">For detailed information about shipping, returns, or exchanges, please visit our clear and easy-to-follow <a href=\"https:\/\/saluxe.eu\/returns-refunds\/\">Returns<\/a> and <a href=\"https:\/\/saluxe.eu\/shipping-delivery\/\">Shipping<\/a> pages.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-67b42d83\">\n<h2 class=\"wp-block-heading\">Gifting &amp; Personalization<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-default wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-1a9a9d59\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-83f6e4d5\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>Do you offer premium gift packaging?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-257718b1\">Yes. While premium gift packaging isn&#8217;t yet selectable during checkout, we&#8217;re happy to arrange it upon request. Please reach out to us at <a href=\"mailto:info@saluxe.eu\">info@saluxe.eu<\/a>, and we\u2019ll ensure your purchase is beautifully presented.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-73f1d2a5\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>Do you offer personalized or engraved pieces?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-8971e097\">We&#8217;re happy to personalize your experience. Contact us directly at <a href=\"mailto:info@saluxe.eu\">info@saluxe.eu<\/a>, and we&#8217;ll help craft a unique, personalized piece.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-b1da574c\">\n<div class=\"wp-block-wd-column wd-1d6eecf6\">\n<h2 class=\"wp-block-heading\">Shopping Experience &amp; Support<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-default wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-aa9ec7ea\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-30a853fe\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>Do you have a showroom or in-person viewings for high-value pieces?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-d863831c\">Saluxe operates as a digital-first boutique, which allows us to invest in exceptional stones rather than expensive retail space. For smaller pieces we stock directly, we&#8217;re happy to arrange a viewing in Slovenia. For larger or supplier-held pieces, we can organise a video call where we walk you through the stone in detail \u2014 dimensions, colour in different light, any natural markings worth knowing about.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-51b188cb\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>Can I talk to an expert before purchasing?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-650a6ecf\">Yes \u2014 feel free to contact us by email, live chat, phone, or through social media with any questions you have. We\u2019re also happy to schedule a video call upon request.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-c9045f3d\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span><strong>Do you offer consultations for interior designers or collectors?<\/strong><\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-408b2e71\">Yes, we love working closely with interior designers and collectors. Please reach out to us at <a href=\"mailto:info@saluxe.eu\">info@saluxe.eu<\/a>, and we&#8217;ll gladly assist with personalized recommendations and curated selections.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-eb7d9dbe\"><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-501799","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/pages\/501799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/comments?post=501799"}],"version-history":[{"count":7,"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/pages\/501799\/revisions"}],"predecessor-version":[{"id":14004571,"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/pages\/501799\/revisions\/14004571"}],"wp:attachment":[{"href":"https:\/\/saluxe.eu\/de\/wp-json\/wp\/v2\/media?parent=501799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}