
Frequently Asked Questions
Quality & Craftsmanship
We hand-select every single piece, but not just for the sake of it. We are looking for character. We prioritize deep, rich violet colors and interesting natural shapes that feel balanced. If a stone doesn’t look stunning from across the room, it simply doesn’t make it into our collection.
All geodes and cathedrals come with a Certificate of Authenticity, detailing the piece’s origin, dimensions, and weight. Smaller pieces do not include a certificate.
The crystal face is 100% natural and untreated—exactly as nature formed it. The only intervention is structural: to ensure safe display, the pieces we select come with professionally finished backs and bases. These are cut and reinforced with mineral cement for stability. You may see minor tool marks on the reverse side, but the natural crystal front remains pristine.
Pricing & Payments
We curate for every home. You can find a beautiful start to your collection with pieces beginning around €50. For those seeking rare size and geological drama, our signature large-format geodes go up to €10,000+.
Yes, we offer flexible installment options through Klarna and PayPal Pay in 3, allowing you to purchase your favorite Saluxe piece in convenient, interest-free installments directly at checkout.
We believe in fair, honest pricing for the quality of stone you receive, so we don’t play the typical markup-and-discount game. However, we love to treat our community. Join our newsletter to receive occasional welcome gifts, seasonal incentives, and first access to our rarest arrivals.
We accept secure payments through WooPayments (powered by Stripe), including:
- All major credit and debit cards
- Apple Pay
- Google Pay
- SEPA Direct Debit
- Giropay (Germany)
- iDEAL (Netherlands)
- Bancontact (Belgium)
Your payments are safely processed through our trusted payment provider, ensuring every transaction is secure, encrypted, and confidential.
Shipping, Returns, and Exchanges
Gifting & Personalization
Yes. While premium gift packaging isn’t yet selectable during checkout, we’re happy to arrange it upon request. Please reach out to us at info@saluxe.eu, and we’ll ensure your purchase is beautifully presented.
We’re happy to personalize your experience. Contact us directly at info@saluxe.eu, and we’ll help craft a unique, personalized piece.
Shopping Experience & Support
Saluxe operates as a digital-first boutique, which allows us to invest in exceptional stones rather than expensive retail space. For smaller pieces we stock directly, we’re happy to arrange a viewing in Slovenia. For larger or supplier-held pieces, we can organise a video call where we walk you through the stone in detail — dimensions, colour in different light, any natural markings worth knowing about.
Yes — feel free to contact us by email, live chat, phone, or through social media with any questions you have. We’re also happy to schedule a video call upon request.
Yes, we love working closely with interior designers and collectors. Please reach out to us at info@saluxe.eu, and we’ll gladly assist with personalized recommendations and curated selections.