Your satisfaction is our priority, and we strive to handle returns promptly and transparently. Please review the following policy before initiating a return.

Return Window & EU Right of Withdrawal

  • 14-Day Return Period: You have 14 days from the delivery date to request a return.
  • For EU Customers: Under EU consumer protection laws, customers in the European Union have the right to withdraw from their purchase within 14 days, without needing to provide a reason.
  • Exceptions: Custom or made-to-order pieces may not be eligible for return.

Eligibility Criteria

  • Original Condition: Items must be returned unused, undamaged, and in their original packaging.
  • Proof of Purchase: A receipt, order number, or other documentation confirming your purchase is required.

Return Authorization

  • Request a Return: Before sending any items back, you must obtain a Return Authorization by emailing us at info@saluxe.eu.
  • Unauthorized Returns: Packages returned without prior authorization will not be accepted.

Return Shipping

  • Customer Responsibility: Unless the return is due to a confirmed defect, damage, or shipping error, the customer is responsible for all return shipping costs.
  • Return Address: Saluxe, Andrejka Söke s.p., Kidričeva ulica 35, 9220 Lendava, Slovenia (EU)
  • International Returns: If returning from outside the EU, any customs fees or import taxes related to the return are the buyer’s responsibility.

Inspections & Exclusions

  • Inspection Upon Receipt: Once we receive and inspect your returned item, we’ll notify you by email whether your refund has been approved.
  • Handling & Value Deduction: If a returned item shows signs of use or handling beyond what is necessary to assess it, we reserve the right to deduct an appropriate amount from the refund. Any deduction will be assessed in accordance with applicable EU consumer protection laws.
  • Custom Orders: Items manufactured or customized to your personal requirements may not be eligible for return.

Refund Process

  • Payment Method: Approved refunds will be issued to the original payment method used at checkout.
  • Processing Time: Please allow up to 10 business days for your refund to appear in your account, depending on your bank or credit card provider.
  • Delayed Refunds: If you have not received your refund after 15 business days, please contact us at info@saluxe.eu.

Damages & Defects

  • Inspection on Delivery: Please carefully inspect your order upon arrival. If you notice any damage or receive the wrong item, contact us immediately at info@saluxe.eu with photos/videos so we can resolve the issue.
  • Return Shipping Coverage: If your order was damaged in transit or sent incorrectly, we will cover return shipping costs or provide a replacement.

Questions or Concerns

If you have any doubts or questions about returns, refunds, or exchanges, our team is here to help.

Email: info@saluxe.eu
Website Contact Form: saluxe.eu/contact-us
Phone: +386 41 899 746 (Mon–Fri, 9:00–18:00 Slovenian Time)