Thank you for choosing Saluxe™ for your luxury Amethyst needs. We take great pride in ensuring that your gemstone arrives safely and on time. Please review the information below before placing your order.

Shipping Regions & Costs

  • Free EU Shipping: We offer complimentary shipping on all orders delivered within the European Union. No minimum purchase is required.
  • International Shipping: For orders outside the EU, shipping costs are calculated at checkout. Buyers are responsible for any customs duties or import taxes applied by their country.

Order Processing Times

  • Standard Processing: Orders are processed within 1–2 business days (Monday–Friday) after payment is received. Orders placed on weekends or public holidays will begin processing on the next business day.
  • Special/Large Items: Pieces requiring custom wooden crates or gift boxes may take an additional 2–3 days to prepare. If extended processing is required, we will notify you.

Shipping Methods & Delivery Estimates

We work with trusted carriers such as FedEx, GLS, DPD, and other reliable services, depending on the destination and package size.

  • EU Deliveries: Typically arrive within 3–7 business days from the shipping date.
  • Non-EU Deliveries: Times vary by destination; most parcels arrive within 7–14 business days, though customs clearance and local processing can affect these estimates.
  • Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package.

Customs & Import Taxes

  • EU Orders: As an EU-based business, no additional customs fees apply for shipments within EU member states.
  • Non-EU Orders: Buyers are responsible for any import duties, taxes, or brokerage fees that may be applied by their local government. We recommend checking your country’s import policies before purchase.
  • Delays Due to Customs: We are not responsible for any delays caused by customs processing.

Shipping Insurance & Packaging

  • Secure Packaging: Each gemstone is carefully packaged to minimize risk of damage in transit. Large or high-value items may be shipped in reinforced crates or custom-fit wooden boxes.
  • Insurance: Depending on the order value and destination, parcels may be automatically insured. If you have specific insurance requests, please contact us prior to shipping.

Failed Deliveries & Address Issues

  • Incorrect Address: Please double-check your shipping details at checkout. We cannot be held responsible for shipments sent to an incorrect address provided by the customer.
  • Unclaimed Packages: If a package is returned to us because it was unclaimed or undeliverable, reshipment costs will be the buyer’s responsibility.

Compliance with EU Consumer Rights

We adhere to relevant EU directives on consumer protection and e-commerce, including the right to clear product information, transparent pricing, and timely deliveries.

Any claims or disputes regarding shipping will be handled in accordance with EU consumer protection laws.

Contact Us

If you have any questions regarding shipping, delivery times, or special requests, please get in touch.

Email: info@saluxe.eu
Website Contact Form: saluxe.eu/contact-us
Phone: +386 68 646 182 (Mon–Fri, 9:00–18:00 Slovenian Time)

We are here to ensure a smooth and luxurious experience every step of the way!