{"id":2002556,"date":"2025-02-27T10:05:40","date_gmt":"2025-02-27T09:05:40","guid":{"rendered":"https:\/\/saluxe.eu\/?page_id=2002556"},"modified":"2026-03-18T10:56:34","modified_gmt":"2026-03-18T09:56:34","slug":"vracila-in-reklamacije","status":"publish","type":"page","link":"https:\/\/saluxe.eu\/sl\/vracila-in-reklamacije\/","title":{"rendered":"Vra\u010dila in reklamacije"},"content":{"rendered":"\n<div class=\"wp-block-group narrow-page is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-wd-paragraph wd-3b7a6d72\">Va\u0161e zadovoljstvo nam je pomembno, zato si prizadevamo vra\u010dila obravnavati hitro in pregledno. Pred oddajo zahteve za vra\u010dilo vas prosimo, da preberete spodnja pravila.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rok za vra\u010dilo in pravica do odstopa od pogodbe (EU)<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-79cfeb61\">\n<li class=\"wp-block-wd-list-item wd-94ffe5e7\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>14-dnevni rok vra\u010dila<\/strong>: Zahtevo za vra\u010dilo lahko oddate v 14 dneh od prejema izdelka.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-4ef7b061\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Kupci iz EU<\/strong>: V skladu z evropsko zakonodajo o varstvu potro\u0161nikov imate kupci v Evropski uniji pravico, da v 14 dneh odstopite od nakupa brez navedbe razloga.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-c8a43ce0\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Izjeme<\/strong>: Kosi, izdelani po meri ali po naro\u010dilu, morda niso upravi\u010deni do vra\u010dila.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Pogoji za vra\u010dilo<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-e96e749b\">\n<li class=\"wp-block-wd-list-item wd-5d44d30c\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Originalno stanje<\/strong>: Izdelek mora biti nerabljen, nepo\u0161kodovan in v originalni embala\u017ei.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-64dde631\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Potrdilo o nakupu<\/strong>: Za vra\u010dilo je potreben ra\u010dun, \u0161tevilka naro\u010dila ali drugo dokazilo o nakupu.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Avtorizacija vra\u010dila<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-28ab19c9\">\n<li class=\"wp-block-wd-list-item wd-31dc91d2\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Zahteva za vra\u010dilo:<\/strong> Pred po\u0161iljanjem izdelka nas obvestite na <a href=\"mailto:info@saluxe.eu\">info@saluxe.eu<\/a> in pridobite potrditev za vra\u010dilo. <\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-ed5ab804\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Nepotrjena vra\u010dila<\/strong>: Po\u0161iljk, ki jih po\u0161ljete brez predhodne avtorizacije, ne bomo sprejeli.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Stro\u0161ki vra\u010dila<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-58f4301a\">\n<li class=\"wp-block-wd-list-item wd-85c02d82\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Odgovornost kupca<\/strong>: \u010ce izdelek vra\u010date zaradi lastne odlo\u010ditve (in ne zaradi napake, po\u0161kodbe ali napa\u010dne dobave), krijete stro\u0161ke po\u0161iljanja vra\u010dila sami.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-1040e3bb\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Naslov za vra\u010dilo<\/strong>: Saluxe, Andrejka S\u00f6ke s.p., Kidri\u010deva ulica 35, 9220 Lendava, Slovenija (EU)<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-e5d33947\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Mednarodna vra\u010dila:<\/strong> \u010ce izdelek vra\u010date izven EU, ste odgovorni tudi za morebitne carinske ali uvozne stro\u0161ke.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Pregled vrnjenih izdelkov<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-a79f4fd9\">\n<li class=\"wp-block-wd-list-item wd-d7676b13\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Prejem in pregled:<\/strong> Ko prejmemo in pregledamo vrnjen izdelek, vas bomo po e-po\u0161ti obvestili, ali je vra\u010dilo odobreno.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-ad8c9e2c\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Ravnanje z izdelkom in morebitno zmanj\u0161anje vra\u010dila:<\/strong> \u010ce vrnjen izdelek ka\u017ee znake uporabe ali ravnanja, ki presegajo to, kar je potrebno za ugotovitev njegovih lastnosti, si pridr\u017eujemo pravico, da od zneska vra\u010dila od\u0161tejemo ustrezen del vrednosti. Morebitni odbitek bomo presojali v skladu z veljavno zakonodajo EU o varstvu potro\u0161nikov.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Postopek vra\u010dila kupnine<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-a76a7fef\">\n<li class=\"wp-block-wd-list-item wd-cdb01895\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Na\u010din vra\u010dila kupnine:<\/strong> Odobreno vra\u010dilo bomo izvedli na isti na\u010din pla\u010dila, ki je bil uporabljen ob nakupu.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-703bdcd9\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>\u010cas obdelave:<\/strong> Prosimo, upo\u0161tevajte, da lahko traja do 10 delovnih dni, da se vra\u010dilo prika\u017ee na va\u0161em ra\u010dunu, odvisno od va\u0161e banke ali ponudnika kartice.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-c18cc78b\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Zamude pri vra\u010dilu:<\/strong> \u010ce vra\u010dila ne prejmete v 15 delovnih dneh, nas prosim kontaktirajte na <a href=\"mailto:info@saluxe.eu\">info@saluxe.eu<\/a>.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Po\u0161kodbe in reklamacije<\/h2>\n\n\n\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-1218a767\">\n<li class=\"wp-block-wd-list-item wd-5add1669\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Pregled ob prevzemu<\/strong>: Prosimo, da ob prevzemu naro\u010dila takoj preverite vsebino in stanje izdelkov. \u010ce opazite po\u0161kodbe ali prejmete napa\u010den izdelek, nas \u010dim prej obvestite na <a>info@saluxe.eu<\/a> s prilo\u017eenimi fotografijami ali videoposnetki.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-8fe199ba\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\"><strong>Stro\u0161ki vra\u010dila v primeru napake<\/strong>: \u010ce je bil izdelek po\u0161kodovan med dostavo ali je bila po\u0161iljka napa\u010dna, stro\u0161ke vra\u010dila krijemo mi oz. vam po\u0161ljemo zamenjavo.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Vpra\u0161anja ali dvomi?<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-00e2f5c8\">\u010ce imate vpra\u0161anja glede vra\u010dil, povra\u010dil ali menjav, se obrnite na nas \u2013 z veseljem vam bomo pomagali.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-367af3ef\"><strong>E-po\u0161ta<\/strong>: <a href=\"mailto:info@saluxe.eu\">info@saluxe.eu<\/a><br><strong>Kontaktni obrazec<\/strong>: <a href=\"https:\/\/saluxe.eu\/sl\/kontakt\/\"><\/a><a href=\"https:\/\/saluxe.eu\/sl\/kontakt\/\">saluxe.eu\/sl\/kontakt\/<\/a><br><strong>Telefon<\/strong>: <a href=\"tel:+38641899746\">+386 41 899 746<\/a> (pon.\u2013pet., 9:00\u201318:00)<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Rok za vra\u010dilo in pravica do odstopa od pogodbe (EU) Pogoji za vra\u010dilo Avtorizacija vra\u010dila Stro\u0161ki vra\u010dila Pregled vrnjenih izdelkov<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2002556","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/saluxe.eu\/sl\/wp-json\/wp\/v2\/pages\/2002556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saluxe.eu\/sl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saluxe.eu\/sl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saluxe.eu\/sl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/saluxe.eu\/sl\/wp-json\/wp\/v2\/comments?post=2002556"}],"version-history":[{"count":11,"href":"https:\/\/saluxe.eu\/sl\/wp-json\/wp\/v2\/pages\/2002556\/revisions"}],"predecessor-version":[{"id":14004560,"href":"https:\/\/saluxe.eu\/sl\/wp-json\/wp\/v2\/pages\/2002556\/revisions\/14004560"}],"wp:attachment":[{"href":"https:\/\/saluxe.eu\/sl\/wp-json\/wp\/v2\/media?parent=2002556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}