This Privacy Policy outlines how Saluxe™ (https://saluxe.eu) collects, uses, and protects your personal data in compliance with GDPR.

What Personal Data We Collect and Why

1. Customer Information

When you place an order, we collect your name, billing and shipping address, and email. Payments are securely processed by our third-party payment provider (WooPayments by Stripe), and we do not store or have access to your payment details. This data collection is necessary to fulfill your order, provide customer service, and comply with legal obligations.

2. Comments & Reviews

If you leave a comment or review on our website, we collect the data in the form, your IP address, and browser details to prevent spam.

3. Media Uploads

If you upload images (e.g., reviews, product images), be sure to remove any location data (EXIF GPS), as other visitors might be able to extract it. For your privacy, we automatically delete any location data if we detect it in uploaded images.

4. Cookies & Website Analytics

  • Essential cookies for website functionality.
  • Analytical cookies (Google Analytics, Facebook Pixel) to understand customer behavior.
  • Preference cookies to remember login details or shopping cart items.

5. Payment Security

We do not store or have access to your credit card details. Payments are securely processed by a third-party provider (WooPayments), which complies with PCI-DSS security standards.

Who We Share Your Data With

We only share data with trusted third-party providers necessary for business operations:

  • Payment processors (WooPayments, PayPal, Stripe)
  • Logistics and delivery services (shipping carriers)
  • Email and marketing services (if subscribed to newsletters)

We never sell or rent your personal data to third parties.

How Long We Retain Your Data

  • Order records are retained for accounting and legal purposes.
  • Customer accounts remain active until deletion is requested.
  • Comments and reviews are stored indefinitely unless removed by the user or administrator.

Your Data Rights (GDPR Compliance)

If you are an EU resident, you have the right to:

  • Request an export of your data.
  • Request deletion of your data (except where required for legal/accounting reasons).
  • Withdraw consent for marketing emails anytime.

To make a request, contact us at info@saluxe.eu.

International Data Transfers

Some of our service providers may operate outside the EU. We ensure all data transfers comply with GDPR through standard contractual clauses or equivalent safeguards.

Automated Spam Detection & Security

Visitor comments and transactions may be monitored by an automated spam detection service to ensure site security and fraud prevention.

Company Information & Contact

Saluxe™ by Bluebrick International, Henrik Söke s.p.
Website: https://saluxe.eu
Registered Business Address: Kidričeva ulica 35, 9220 Lendava, Slovenia, EU
VAT Number: SI92587801
Business Registration Number: 6419852000
Contact Email: info@saluxe.eu
Phone: +386 68 646 182 (Mon–Fri, 9:00–18:00 Slovenian Time)