Delivery

We pack and ship every order ourselves from Lendava, Slovenia. Once your parcel is on its way, we’ll email you a tracking link.

Where We Deliver and What It Costs

We deliver across the EU. The destinations available for your order are shown at checkout.

The delivery charge for your address and your order total are shown before you pay.

Dispatch and Delivery Times

• Dispatch: the same working day for orders placed by 2 pm Slovenian time; later orders leave the next working day. Working days are Monday to Friday, except Slovenian public holidays.
• Delivery times after dispatch vary by destination. We’ll publish estimates for each destination before ordering opens.

If we expect a delay, we’ll contact you by email.

If Your Parcel Is Late, Lost or Damaged

If your order hasn’t arrived by the expected date, or within 30 days of ordering if we gave no date, email info@saluxe.eu with your order number. Do the same if tracking has stopped updating or your parcel appears lost. We’ll investigate with the carrier and keep you informed.

We remain responsible for your order until you, or a person you name, receive it. If the parcel can’t be found or arrives damaged, we’ll send a replacement or refund you in full, whichever you prefer while stock lasts. You don’t have to deal with the carrier yourself.

If anything arrives damaged, email us. Photos of the item and the parcel help us sort it out faster. See Faults and Damage.

Wrong Addresses and Undelivered Parcels

Please check your delivery address before ordering. If you spot a mistake, contact us as soon as possible. We’ll correct it if the parcel has not left us; after dispatch, we’ll ask the carrier what can be changed.

If a parcel comes back to us because the address was wrong or it wasn’t collected, we’ll refund the price of the goods, minus the original delivery charge and the cost of its return to us. If you’d rather have it sent again, we’ll tell you the cost first.

Not collecting a parcel doesn’t count as withdrawing from the purchase. If you’ve changed your mind, follow Returns and Withdrawal.